We want you to buy LockMark with confidence. If it isn't right for you, we make it easy to get your money back.
LockMark Lite is sold through the Mac App Store, so purchases and refunds are handled by Apple under Apple's terms. Request a refund at reportaproblem.apple.com. We can't process App Store refunds ourselves.
LockMark Pro is sold through our payments provider, Paddle, who acts as the merchant of record. If you request a refund within 14 days of your initial purchase, we'll refund the full amount, for any reason. Refunds are returned to your original payment method and are typically processed within 5–10 business days.
LockMark Pro is an annual subscription. You can cancel at any time before your renewal date to avoid the next charge — your license stays active through the end of the period you paid for. If an annual renewal charges you and you contact us within 14 days of that charge, we'll refund it and cancel the subscription.
This guarantee is for genuine evaluation and good-faith dissatisfaction. We reserve the right to decline a refund where there is evidence of abuse — for example, use at a scale inconsistent with evaluating the product, or a repeated pattern of buying and refunding. Because LockMark runs entirely on your device, we don't monitor your usage; this clause exists only to deter bad-faith gaming, not to scrutinize normal use. If you'd like to try before you buy, use the free trial.
Email support@lockmark.app from the address you used to buy, or with your Paddle order/receipt number. That's all we need — we'll take care of the rest. Because LockMark runs entirely on your Mac and stores nothing about you, a refund simply ends your license; there's no account or data for us to remove.
Anything unclear, reach us any time at support@lockmark.app. This policy is offered in good faith and doesn't limit any rights you may have under applicable consumer law.